Frequently Asked Questions (FAQ)

1. What is the product made of?

The product is made of high-quality materials, including durable ABS plastic for the outer casing, ensuring long-lasting performance. It also incorporates advanced ultrasonic components and LED lighting for efficient humidification and a stylish design. The internal water reservoir is made of BPA-free materials, making it safe for everyday use.

2. How do I place an order?

Simply click the "Buy Now" button on the product page, choose your preferred payment method, and follow the checkout process. You'll receive a confirmation email once your order is placed.

3. What payment methods do you accept?

We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment options available at checkout.

4. What are the shipping options?

We offer standard and express shipping options. Standard shipping typically takes 3-7 business days, while express shipping takes 3-7 business days. Shipping times may vary depending on your location.

5. Do you ship internationally?

Currently, we do not offer international shipping. However, we are working on expanding our shipping options and hope to provide international delivery in the near future. Please check back for updates!

6. How do I track my order?

Once your order is shipped, you will receive a tracking number via email. You can use this number to track your shipment on our website or through the carrier’s site.

7. What is your return policy?

We offer a 30-day return policy. If you're not satisfied with your purchase, you can return it for a refund or exchange. The product must be in its original condition and packaging. Read here

8. How can I contact customer support?

You can reach us through our Contact Us page or email us directly at Contact@tenhtech.com. Our customer support team is available 24/7 to assist you.